Terms & Conditions
Caroline Hall Counselling — Terms & Conditions
(UK Counselling Services — Online & Telephone Counselling)
Introduction
These Terms & Conditions outline the working agreement between you (the client) and Caroline Hall, trading as Caroline Hall Counselling. By booking a session, you confirm that you have read, understood, and agree to these terms.
About the Service
• Sessions are 50 minutes unless otherwise agreed.
• Counselling is provided online or by telephone.
• Caroline Hall is a qualified counsellor and registered member of the NCPS.
Fees & Payment
• £60 per session.
• Payment is by bank transfer before each session.
• Receipts available on request.
Cancellations & Missed Sessions
• 48 hours’ notice is required to cancel or reschedule.
• Less than 48 hours’ notice or non-attendance is charged in full.
• If Caroline must cancel, a new session will be offered as soon as possible.
Confidentiality
Everything discussed in counselling is confidential except when:
• You are at serious risk of harm to yourself or others
• There is a safeguarding concern
• There is a legal requirement to share information
• Material is shared anonymously in supervision
Where possible, concerns will be discussed with you first.
Professional Conduct & Supervision
• Caroline adheres to the NCPS Code of Ethical Practice.
• Regular clinical supervision is required for all counsellors.
• Material taken to supervision is anonymised.
• Clients are treated with dignity, respect, and without discrimination.
Technology & Online Working
• You are responsible for maintaining privacy at your end.
• A stable internet or phone connection is required.
• If a session drops, Caroline will attempt to reconnect or continue via phone.
Emergencies & Crisis Support
Caroline Hall Counselling does not provide emergency support.
If you are at immediate risk, please contact:
• Your GP
• NHS 111
• Samaritans (116 123)
• Emergency Services (999)
Records & Data Protection
• Brief session notes are kept securely.
• Records are retained for 7 years before secure deletion.
• All data is handled according to UK GDPR.
• See the Privacy Policy for full details.
Ending Counselling
You may end counselling at any time.
A planned ending is beneficial where possible.
Caroline may end counselling if risk, boundaries, or ethical reasons arise.
Complaints
If you have concerns, please raise them directly with Caroline.
If unresolved, complaints may be made via the NCPS:
https://ncps.com/complaints
Contact Information
Caroline Hall
Email: carolinehallcounselling@outlook.com
Website: www.carolinehallcounselling.co.uk